Shipping Policy

TexoVera(ShopeeQ.com) SHIPPING INFORMATION

We process and ship orders on the same day or the very next day for orders placed between Monday - Friday.

For products in stock, once you place an order on our website, the order will be processed and shipped within 2 working days.

Order placed on Saturday night, Sunday, major holidays and/or company closures will not be fulfilled until the following working day.

The estimated delivery time is 2 to 5 working days post shipping. It does not take into consideration any issue the shipping carrier may have with the package. Please do not hesitate to contact us if you believe there is an issue with your tracking and we will do our best to help.

Every fulfilled order will automatically receive a tracking confirmation within 1-3 working days (contact us if you don\'t see this after 3 working days).

If your order is returned to us due to incorrect shipping information or refusal, you will be given a choice of either:

A refund
A reship

Note: We will not charge any extra fee for re-shipping.

Cancellation Policy:

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still opt for a refund.

Your refund will be processed once we receive the originally ordered item back from the courier.

Out of Stock, Pre-Order Products, and More...

If your order contains at least one product that is currently unavailable (caused by, but not limited to, stock issues or pre-orders), we will wait for all the products to be available before sending your order. Orders will ship out only according to the LATEST pre-order date, the estimated date at the time of order is not guaranteed.

You can contact our support team for a split shipment request on your order. Additional shipping fees will not be charged.