Return Policy

At texovera.com, we take pride in the quality and craftsmanship of our products. We stand behind our offerings to ensure you have a seamless shopping experience.

1. Coverage Period We offer a 6Month Limited Warranty on all eligible products purchased directly from texovera.com, starting from the date of original delivery.

2. What Is Covered This warranty covers manufacturing defects in materials and workmanship under normal, non-commercial use. Covered issues include:

  • Mechanical or internal electronic failures.

  • Factory defectives in materials or assembly.

  • Items arriving non-functional (Dead on Arrival).

3. What Is Not Covered This warranty does not cover issues resulting from misuse, neglect, or standard wear and tear, including:

  • Cosmetic damage (scratches, dents, discoloration, or general wear).

  • Accidents, dropping, water damage, or exposure to extreme environmental conditions (unless the product is explicitly rated for extreme conditions).

  • Unauthorized modifications, repairs, or alterations made by third parties.

  • Loss, theft, or damage caused by improper maintenance or handling.

4. Warranty Remedies If a valid claim is received within the warranty period, texovera.com will, at its sole discretion:

  • Repair: Repair the product at no charge using new or refurbished replacement parts.

  • Replace: Replace the item with a new or functionally equivalent product.

  • Refund/Store Credit: Issue store credit or a full/partial refund if a replacement is unavailable.

5. How to File a Warranty Claim To initiate a claim, please follow these steps:

  1. Contact our Support Team at Call: +91 9902448667 (9am to 6pm Monday to Friday)

  2. Provide a detailed issue in the product.

  3. send photo or video evidence illustrating the defect along with your proof of purchase, if required.

  4. Our customer support team will review your claim within 2–3 business days and provide return or replacement instructions.

6. Shipping Costs

  • Within 7 Days of Delivery: If a defect is reported within 7 days of receiving your item, texovera.com will cover all return and replacement shipping costs.

  • After 7 Days: The customer is responsible for shipping costs to send the item to our service center. We will cover the shipping cost of sending the repaired or replaced item back to you.